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Privacy Policy For Your cahaya Account

Our Privacy Policy explains how we collect, use and protect the details connected with your cahaya account in Indonesia.

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cahaya Privacy Policy For Your cahaya Account
POLICY HELP

Get Clear Answers About Your Data

A direct support route helps you understand the Privacy Policy before you send account or wallet details. We can point you to the relevant policy wording when a phone verification step, device sign-in record or payment status question needs clarification. Use the account help path rather than sending sensitive credentials in an open message. If you are in Jakarta or elsewhere in Indonesia, the same policy contact route applies where local law permits.

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Policy questions

Send a message through the account support channel when you want clarification about collection, use, storage or disclosure. Include the policy topic and your account contact detail, but never send a password, one-time code or full wallet credential.

Account access

If a phone verification or mobile sign-in record looks unfamiliar, tell us through account support. We can explain the relevant security step and identify the information needed to review the access request without asking you to expose secret login details.

Wallet records

For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account question, use the payment-status support path. Share the reference requested by support so we can match the receipt or status record while keeping your wallet PIN private.

DATA PRACTICES

How cahaya Handles Privacy Requests

We keep this policy practical by connecting each data category with an account action you can recognise.

Account details

When you open an account, we use the contact and verification details you submit to create access and respond to account requests. Check that your phone detail is accurate, because a clear verification step helps us distinguish your sign-in from an unknown attempt.

Device signals

A mobile browser or desktop session may provide device and access signals used to protect the account. These signals can help us investigate an unusual login, but they are not a substitute for your password or phone verification code.

Cookies

Cookies and similar storage can remember settings needed for a consistent policy and account session. Your browser controls whether these records remain available. Removing them may require you to repeat a sign-in or policy preference step.

Wallet references

A payment request may include a wallet or bank reference, amount status and related account record. We use that context to match DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity, while your PIN remains private.

Retention

We keep account, security and payment records for the period needed to provide the requested service, investigate disputes or meet a legal requirement. When a record no longer serves one of those purposes, our process can remove or separate it.

Your request

You can contact support to ask about the data linked to your account, request a correction or ask how a policy category applies. We may need to verify account ownership before making a change, so another person cannot alter your records.

Privacy Policy Questions About cahaya

These answers focus on the Privacy Policy questions that matter before you open an account or connect an Indonesian wallet. They explain the practical path for data access, corrections, cookies, security records and contact requests. If your situation concerns eligibility or account use, it depends on local law, so read the current policy wording and contact support when the wording does not answer your case.

The cahaya Privacy Policy covers account details, phone verification, sign-in and device signals, cookies, support messages, and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account requests. It explains why we use each category and how to ask about your records.

We use phone verification to help create and protect your account and to distinguish your request from an unknown sign-in. The Privacy Policy explains the related account purpose. Never send your password or one-time code to support, even when asking about verification.

Yes. The Privacy Policy explains that cookies or browser storage can remember session and preference details. You can manage these through your browser. Clearing them may sign you out or make you repeat a setting, but it does not by itself erase every account record.

Use the account support channel and identify the data category you believe is wrong, such as a contact detail or account record. We may verify ownership before changing it. Do not include a password, wallet PIN or one-time code in the request.

You can contact support to ask which account, device, cookie or payment-status records relate to your request. We may ask for an account verification step before responding. The Privacy Policy also explains retention, so some records may remain for security, dispute or legal needs.

We use wallet references and payment status details to match a requested DANA, OVO, GoPay, QRIS, bank transfer or virtual account action. Your PIN and secret credentials should stay private. The Privacy Policy describes the purpose of these records and the support route for questions.

You can read this Privacy Policy at cahaya.win/privacy-policy/ before completing the account path. Review the data, cookie, security and retention sections first. If access or eligibility is discussed, it depends on local law, and support can clarify a policy question where local law permits.

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